The Community Offer Plus service provides support to adults over the age of 18 across Sandwell. The service includes information, advice and guidance to help you manage your needs.
Our mission is to bring together a network of organisations to support Sandwell residents through a variety of free, essential services, made possible through funding from Sandwell Metropolitan Borough Council and the NHS.
How Community Offer Plus can support you
Living Well
We work hard to find people in our community who might need extra help and support. Our team regularly visit local community centres and talk with doctors, nurses, social workers, and community groups to identify those who would benefit.
Working In the Community
We explain available services in simple terms and can go with you to important appointments if you'd like. We help with filling out forms and make sure all your health and care providers are talking to each other to provide the best possible outcome for you. For instance, if you need help getting to medical appointments, we can arrange transport and even accompany you if you would find that helpful.
Accessing Services
We create a personal plan just for you, based on what you need to stay independent and reduce isolation. This includes matching you with friendly volunteers who will support and guide you to help you find local groups and activities you might enjoy and also access to local services.
Personalised Care For You
Financial challenges can be overwhelming, and we understand. Our team doesn't just offer advice—we provide a compassionate assessment of financial needs and connect people with local welfare support and benefits guidance. We're here to help people not just survive their current crisis, but develop strategies to prevent future financial stress.
Financial Crisis Support
Sometimes we all need someone to talk to, and our team are here to provide that listening ear. We offer regular check-ins to see how you're doing and provide support through difficult times. We understand that loneliness can be challenging, so we focus on helping you build connections in your community. This might mean arranging for a volunteer to call you for a friendly chat each week or helping you join a local coffee morning where you can meet new people.
Emotional Support
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Crisis Support and Supporting Recovery
Picture a proactive approach where we're constantly connecting the dots across healthcare systems. We're not just waiting for referrals—we're actively seeking out individuals who need support. Our team works seamlessly with Acute Wards, the Integrated Discharge Hub, SMBC Enquiry, Care Navigation Centre, and Harvest View, using smart, pro-active case finding techniques to identify those who might slip through the cracks.
Case Finding
We understand that getting home after a hospital stay isn't just about the destination—it's about the journey. Our transport service ensures smooth transitions, helping individuals get from hospital or community beds back to their place of residence. We'll collect and return small equipment that fits in a standard car, and we can even provide transport to appointments or community activities as outlined in their support plan.
Discharge Transport Support
Our support doesn't end when you walk through your front door. We offer up to 4 weeks of dedicated care, working hand-in-hand with health and social care community services. Our goal? To support your reablement and rehabilitation, keeping you safe at home and reducing the risk of hospital or care home readmission.
Home Based Intermediate Care (IMC)
Medication can be complicated, so we're here to help. We'll collect prescriptions from the pharmacy or community health services and even support long-term prescription delivery arrangements, ensuring you never miss a crucial medication.
Prescription Support
Transitioning from intermediate care to self-care isn't always easy. That's why we collaborate with iCares to provide tailored exercise support, helping you regain independence and confidence.
Home Exercise Support
We know daily tasks can be challenging during recovery. We offer time-limited support for food shopping, helping you either shop in person or order online, ensuring you have what you need.
Shopping Support
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Service Exclusions
To ensure we provide the most appropriate support, we have some specific service boundaries:
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Individuals under 18 (with exceptions for those transitioning to adult services at 17)
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Cases with complex behavioral risks
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Hands-on personal care
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Respite care
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Sitting services
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Cooking and cleaning duties (though we can signpost)
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Situations with unsuitable or unsafe living environments
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Heavy manual handling
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Handling bank cards or withdrawing cash without the service user present
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Our aim is to provide targeted, compassionate support that helps you maintain your independence and quality of life.
Operating Hours
Living Well Core Services:
Monday to Friday: 9 am to 6 pm
Supporting Recovery Core Services:
7 Days a Week: 9 am to 8 pm
(last referral at 6:30 pm)
Crisis Support Core Services / Admission Avoidance:
7 Days a Week: 9 am to 8 pm (last referral at 6:30 pm)
Additionally, an out-of-hours response is available via email: bcicb.communityoffer@nhs.net and
voicemail at 0121 612 2934 to direct callers to appropriate emergency services.
The Community Offer Plus service is delivered across Sandwell in partnership with NHS services and community providers including:
Since 1997, Agewell have helped older people live independently and age well through their quality support services. Their skilled, DBS-checked team delivers proven programs that improve physical and mental wellbeing, while also providing vital support to family carers through regular groups and forums.
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Email: info@agewelluk.org.uk
Contact Number: 0121 796 9333
West Bromwich African Caribbean Resource Centre enriches our community through culturally responsive services that transform lives. They deliver comprehensive support across vital areas including healthcare, education, wellbeing, and employment, creating lasting opportunities for our diverse community members while honouring their cultural heritage.
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Email:webenquiries@wbacrc.org.uk
Contact Number: 0121 525 9177
Murray Hall Community Trust has grown from its modest beginnings in Sandwell in 1994 to become a cornerstone of support across the Black Country. Working closely with our community, we deliver innovative services spanning all life stages - from early years to end of life care - helping children, families, and adults when they need us most.
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Email: bcicb.communityoffer@nhs.net
Contact Number: 0121 612 2934
St Albans is a charity, providing a wide range of services to their local community. They pride themselves on the warm, welcoming environment, with caring staff, who understand the needs of those who use the services available.
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Contact number: 0121 558 0018
Email: info@stalbans-cc.co.uk