We are Hiring! Business Support Administrator (Maternity Cover)
- debbiebridgen
- 1 day ago
- 3 min read
Post / Job Title | Business Support Administrator |
Reporting to | Business Support Administrator Team Leader |
Based | The Bridge, Tipton DY4 0SL |
Salary | Point 26 £24,629.99 per annum |
Hours | 37 hours per week |
Contract | Maternity Cover (Fixed Term End Date October 2027) |
Role Summary
To assist with the 7 days per week services, this role covers all of MHCT services and will
include weekend and evening shift patterns.
The role is an integral part of the Business Support Administration team providing
administrative support to the organisation.
Main duties and responsibilities:
1. To deal with day-to-day general telephone and personal enquiries, providing high
quality customer service including guidance and support. Responsible for ensuring
all enquiries are dealt with and actions are followed up in an effective and timely
manner.
2. To take referrals for the organisations support services, ensuring that they are
processed accurately and swiftly according to the requirements of each service.
3. To use a comprehensive database to enter all client information and service
intervention details and to produce reports using Microsoft Excel, Access and other
database systems.
4. To work closely with the Data Analyst to provide information/data for management
reporting requirements.
5. To be responsible for administration and monitoring processes of client records and
the collation of service statistics inclusive of Charity Log and other project data
bases.
6. Work alongside other colleagues and provide additional administrative support to
different services as and when required.
7. To liaise with other organisations with regards to supporting clients including Murray
Hall partners and other health professionals.
8. To ensure changes to clients’ circumstance is appropriate recorded on client
files/database and other services informed where required.
9. To type letters, reports and general documents using Microsoft Word, including
minutes of meetings when and where required and attendance at meetings for note
taking, as and when required.
10. To be responsible for the efficient processing of all daily out-going mail.
11. To assist in the purchasing of goods/services completing appropriate forms and
maintaining a purchase order record.
12. To assist in the preparation of marketing materials for events/promotional activities,
producing simple publicity material i.e. posters and flyers, using appropriate software
packages.
13. Check all invoices against activity in accordance with Murray Hall Community Trust
financial processes.
14. Assist in managing the service petty cash system in line with Murray Hall Community
Trust Finance procedures, and inputting of information relating to invoices if
required.
15. Participate in supervision and appraisal meetings with Business Support
Administrator Team Leader.
16. Attend any mandatory and any relevant training and induction courses in line with job
post.
17. Work in accordance with necessary policies, procedures, guidelines, protocols and
appropriate code of ethics.
18. Raise awareness and promote the work of the charity.
19. Promote equal opportunities and an open approach in all areas of work bearing in
mind the need to maintain appropriate confidentiality at all times.
20. To undertake any other duties commensurate with grade as delegated by Service
Manager.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Find out more about this role:
About our Organisation
We are a charity that exists to transform lives through delivering impactful services across Sandwell and the surrounding areas. We work collaboratively with public, private and voluntary organisations, educational settings and other partners to design and deliver sustainable innovative solutions to improve the lives of children, families, young people and adults from early years to end of life care.
What we offer:
28 Days annual leave + 8 days bank holiday (pro rata for part time employees)
Workplace pension scheme
Employee Assistance Programme
Free on-site parking
Comprehensive training and development opportunities
Exclusive deals and discounts on products and services
Friendly and supportive working environment
Murray Hall Community Trust is an equal opportunities employer and will provide reasonable adjustments throughout the recruitment process and invite potential applicants to contact us to identify any additional support they may require to enable them to make an application.
To Apply
Email your completed application form to HR@murrayhall.co.uk or post to: HR Recruitment, Murray Hall Community Trust, The Bridge, St Marks Road, Tipton, West Midlands DY4 0SL by the closing date 07/07/2026.
For an informal discussion please contact Michael Duckett on 01902 826 513
Please note that we reserve the right to withdraw our job advertisements earlier than the published expiry date. Therefore, please submit your application as soon as possible.
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